> For the complete documentation index, see [llms.txt](https://metatechnologylab.gitbook.io/mcc-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://metatechnologylab.gitbook.io/mcc-guide/mcc-metaverse-manual/support-and-troubleshooting/trouble-shooting-guide.md).

# Trouble Shooting Guide

**Common Troubleshooting Guide**

1. **Login Issues**

• **Incorrect Credentials**: Double-check that your **Email** is entered correctly. Ensure that Caps Lock is not enabled.

<figure><img src="/files/FvSBPoJ1bOGsrdb0ns6p" alt=""><figcaption></figcaption></figure>

Carefully copy the authentication code sent by the system to avoid errors.

<figure><img src="/files/HBgHJCn9zq49JXUcHd2I" alt=""><figcaption></figcaption></figure>

2. **Connection Problems:**

• **Slow or Unstable Connection**: Ensure you have a stable internet connection. Try switching to a different network or restarting your router.

<figure><img src="/files/hrIZRBir2FtVQFcXAoCw" alt=""><figcaption></figcaption></figure>

• **Server Timeout**: If you encounter a timeout error, refresh the page or try logging out and back in. If the issue persists, check the platform’s server status or contact support.

<figure><img src="/files/K267Jkvar5HKFQiF1aCa" alt=""><figcaption></figcaption></figure>

3. **Game Loading Issues**

   * **Blank Screen**: If the game won’t load, clear your browser cache or try using a different browser. Ensure that your browser is up to date.

   a. Open the Chrome browser. Click the Customize and Control icon (**THREE VERTICAL DOTS**) in the top right corner of the browser window. Next, click \[**SETTINGS**].

<figure><img src="/files/6cXArkdt8aR9pFKGn5BY" alt=""><figcaption></figcaption></figure>

b. On the Settings page, select **\[PRIVACY AND SECURITY]** on the left-hand side. Click on \[**COOKIES AND OTHER SITE DATA**] on the right-hand side.

<figure><img src="/files/ruMUTJ4qTJXgKEDAxEIE" alt=""><figcaption></figcaption></figure>

c.  **Toggle the setting button** for Clear cookies and site data when you close all windows to the right-hand onward position.

<figure><img src="/files/x2AmWxHR1D7nVB7vksR2" alt=""><figcaption></figcaption></figure>

d. **Close the Tab**. Chrome will now automatically clear cookies and cache when it is closed. Close all windows for the setting to take effect.

• **Game Freezing**: Restart the game or refresh the page. If the issue persists, check for any updates from the casino or contact support.

4. **Payment Problems**

• **Deposit / Transfer / Exchange Failure**: Ensure that your payment method is valid and has sufficient funds. Check the platform’s payment options and retry.

<figure><img src="/files/tDxWPQL2OV6wIUrW82d1" alt=""><figcaption></figcaption></figure>

• **Withdrawal Delays**: Review the casino’s withdrawal policies and timelines. If there’s a delay, contact customer support to inquire about the status.

<figure><img src="/files/W3ce7Tys02HnXhFqzWlx" alt=""><figcaption></figcaption></figure>

5. **Rewards and Promotion Issues**

• **Rewards** **Not received**: Ensure you’ve met the eligibility criteria for the bonus or promotion. Read the terms and conditions carefully.

5. **Security Concerns**:

• **Account security**:  If you suspect unauthorized access, change your password immediately .&#x20;

a. Go to your Wallet Page , Check your Transaction History for any unknown transactions.

<figure><img src="/files/aQjEhJVEamYG9i4aiacm" alt=""><figcaption></figcaption></figure>

b. Reset your Transaction Password immediately.

<figure><img src="/files/9aGfipWbFB57igPGxRPU" alt=""><figcaption></figcaption></figure>

&#x20;• **Fraudulent Activity**: Report any suspicious activity or transactions to customer support immediately.

5. **Customer Support**

   * If you encounter any unresolved issues, contact customer support . Ensure that you provide them with the necessary information for a quicker resolution.

   <figure><img src="/files/5VWzUCh0A0gIXPY2Jxjn" alt=""><figcaption></figcaption></figure>